**Effective Date:** July 9, 2026

At **Ascent Health** (“we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, request healthcare services, book appointments, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

## Information We Collect

We may collect the following categories of information:

### Personal Information

* Full name
* Email address
* Phone number
* Date of birth (where applicable)
* Address
* Information submitted through appointment or inquiry forms

### Health Information

When you request medical services, laboratory testing, or consultations, you may voluntarily provide health-related information necessary to deliver appropriate healthcare services.

### Technical Information

We may automatically collect:

* IP address
* Browser type and version
* Device information
* Operating system
* Pages visited
* Date and time of your visit
* Website usage statistics

## How We Use Your Information

Your information may be used to:

* Schedule and manage appointments
* Respond to inquiries and service requests
* Provide diagnostic and healthcare services
* Communicate important appointment updates
* Process laboratory requests
* Improve our website and services
* Maintain internal records
* Comply with applicable legal and regulatory obligations
* Prevent fraud, misuse, or unauthorized access

## Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, remember user preferences, analyze website performance, and enhance your browsing experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

## Information Sharing

We do not sell your personal information.

We may share information only when necessary with:

* Authorized healthcare professionals
* Diagnostic laboratories
* Service providers assisting with website operations
* Payment or administrative service providers (where applicable)
* Government or regulatory authorities when required by law

All third-party service providers are expected to maintain appropriate confidentiality and security measures.

## Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable methods to protect your information, no method of internet transmission or electronic storage is completely secure.

## Data Retention

We retain personal information only for as long as necessary to provide healthcare services, fulfill legal obligations, resolve disputes, and maintain appropriate business records.

## Your Rights

Depending on applicable laws, you may have the right to:

* Request access to your personal information
* Request correction of inaccurate information
* Request deletion where legally permissible
* Withdraw consent where processing is based on consent
* Request information about how your data is processed

Requests may be submitted using the contact details below.

## Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their respective privacy policies.

## Children’s Privacy

Our services are not intended for children without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children except as necessary for providing healthcare services with appropriate authorization.

## Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices. Any revisions will be posted on this page together with the updated effective date.

## Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

**Ascent Health**

House-1C, Road-2A, Block-J
Baridhara, Dhaka-1212, Bangladesh

Email: [email protected]

Phone: 09666-859933