Frequently Asked Questions
Everything you need to know about our services — from booking and home collection to reports and consultations.
How can we help you?
Browse our most common questions below. If you cannot find what you are looking for, our team is always ready to help.
Still have questions?
Our patient support team is available to assist you directly.
Saturday – Thursday · 9:00 AM – 10:00 PM
Friday: Closed
Browse our available tests, add the ones you need to your cart, and complete your booking online in a few steps — no account required.
Yes. Home sample collection can be booked directly through our website or via our customer support team. You choose the date, time slot and address.
Reports are delivered securely through your patient dashboard and can also be shared digitally, so you always have access when you need it.
Appointments are recommended to ensure availability and minimize waiting time. You can book a specialist online and pick a slot that suits you.
Yes. Our health packages are designed to help identify potential health concerns early and support long-term wellness.
No. Guest booking is fully supported — you can book a test, package or consultation without logging in. Creating an account simply lets you track orders and download reports.