Privacy Policy

1. Introduction

Ascent Health Limited ("Ascent Health", "we", "us" or "our") operates the website and services available at https://ascent-health.com. This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices you have over your information.

By accessing or using our services, you acknowledge that you have read and understood this policy. If you do not agree with its terms, please do not use our platform.

2. Information We Collect

We collect information to provide and improve our healthcare services. This may include:

3. How We Use Your Information

We use your information solely for purposes consistent with providing healthcare services and maintaining a trustworthy platform:

• Processing and fulfilling diagnostic test bookings and health package orders
• Facilitating doctor consultations and home sample collection appointments
• Delivering secure digital reports via your patient dashboard
• Communicating appointment confirmations, reminders and updates
• Responding to enquiries and providing patient support
• Improving and personalizing the website and service experience
• Complying with applicable legal and regulatory obligations

4. Patient Data Protection

We treat all health and medical information with strict confidentiality. Access to patient records is limited to authorized medical and operational personnel on a strict need-to-know basis. We apply technical and organizational security measures including encryption, secure access controls and regular security reviews to safeguard your health data.

Your diagnostic reports and consultation records are accessible only to you through your secure patient dashboard and to the clinical personnel directly involved in your care.

5. Payment & Card Information

We do not store any payment card details on our servers. All payment transactions are processed through secure, PCI-compliant third-party payment gateways. We retain only the information necessary to confirm a transaction (such as order reference and amount).

6. Cookies & Analytics

Our website uses cookies and similar technologies to enhance user experience, remember your preferences and analyze usage patterns. We may use privacy-respecting analytics tools to understand how visitors interact with our platform. No personally identifiable health information is transmitted through analytics.

You may disable non-essential cookies through your browser settings; however, certain features of our website may be affected as a result.

7. Third-Party Sharing

We do not sell, rent or trade your personal information to third parties for commercial purposes. We may share information with:

• Quality-controlled laboratory and diagnostic partners directly involved in fulfilling your test orders
• Licensed medical professionals providing consultations through our platform
• Technology service providers supporting our platform operations (under strict data processing agreements)
• Regulatory or legal authorities where required by applicable law

8. Your Rights

You have rights over your personal information. Subject to applicable law, you may:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your account and associated personal data where legally permissible
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

9. Data Retention

We retain personal and health data for as long as necessary to provide services to you and to comply with our legal and regulatory obligations. Medical records are retained in accordance with applicable healthcare legislation in Bangladesh. Following account deletion, anonymized aggregate data may be retained for statistical and operational purposes.

10. Contact Us

For any questions about this Privacy Policy or your personal information, please contact us: