Terms of Service

1. Acceptance of Terms

By accessing or using the Ascent Health platform — including our website at https://ascent-health.com and any associated mobile or digital services — you confirm that you have read, understood and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with any part of these terms, please discontinue use of our platform immediately. Ascent Health Limited reserves the right to update these terms at any time; continued use of the platform following any update constitutes acceptance of the revised terms.

2. Description of Services

Ascent Health provides a digital healthcare platform facilitating:

• Diagnostic laboratory test bookings and result delivery
• Home sample collection scheduling with trained professionals
• Specialist doctor consultations across multiple medical disciplines
• Preventive health packages and screening programs
• Advanced imaging services (digital X-ray, ultrasonography, ECG and echocardiography)
• Corporate healthcare programs and employee wellness solutions

All diagnostic services are performed at quality-controlled facilities in accordance with applicable clinical standards. We reserve the right to modify, expand or discontinue any service at any time with reasonable notice.

3. Bookings & Cancellations

Bookings made through our platform are subject to the following conditions:

4. Payments

All prices listed on our platform are in Bangladeshi Taka (BDT) and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change without prior notice; the price applicable at the time of booking confirmation is the price that applies to your order.

Payments are processed securely through our third-party payment partners. We do not store payment card information on our servers. In the event of a technical failure during payment processing, please contact us immediately at contact@ascent-health.com.

Refund eligibility is determined on a case-by-case basis in line with our refund policy, which is communicated at the point of service. We aim to resolve all payment-related concerns promptly and fairly.

5. No Medical Advice Disclaimer

Diagnostic test results provided through our platform should be interpreted by a qualified medical practitioner. Ascent Health does not provide clinical interpretations of individual results unless expressly stated as part of a consultation service.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Ascent Health Limited and its directors, employees and partners shall not be liable for any indirect, incidental, special or consequential damages arising from your use of, or inability to use, our platform or services.

Our total liability in connection with any claim arising from these terms or your use of our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

We make reasonable efforts to ensure the accuracy and reliability of information provided on our platform, but we do not warrant that content is complete, error-free or current at all times.

7. User Obligations

When using our platform you agree to:

• Provide accurate, complete and current personal and health information
• Not use the platform for any unlawful or unauthorized purpose
• Not attempt to gain unauthorized access to any part of our systems
• Respect the privacy and confidentiality of other patients and users
• Notify us promptly of any inaccuracies in your booking or personal details

8. Governing Law & Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

9. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. We will make reasonable efforts to notify registered users of material changes. Continued use of the platform after any modification constitutes your acceptance of the updated terms.

10. Contact

For questions regarding these terms, please contact: