Refund & Cancellation
This page explains how cancellations, rescheduling and refunds work for bookings made with Ascent Health.
Cancellations & rescheduling
Appointments and home sample collections can be cancelled or rescheduled up to 2 hours before the selected time, at no charge. To make a change, call our care team on 09666 859933 or use your patient dashboard.
Refunds
If a paid service is cancelled within the allowed window, or cannot be delivered by us, the amount paid is refunded to the original payment method. Cash-on-collection bookings are only charged when the service is delivered, so no refund is required for a cancellation made in time.
Refund timelines depend on your bank or payment provider. For any refund question, contact us at contact@ascent-health.com or 09666 859933.
Diagnostic samples
Once a sample has been collected and processing has begun, the test fee is non-refundable, as the work has been performed.